Privacy Policy

Ozenergi Pty Ltd (ABN 61 975 746 015)
Queensland, Australia

Last Updated: 12/3/2026

1. Introduction

Ozenergi Pty Ltd (“Ozenergi”, “we”, “our”, “us”) is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you:

• Visit our website
• Request a quote
• Submit a form
• Contact us
• Use our services

Ozenergi complies with the Privacy Act 1988 (Australia) and the Australian Privacy Principles.

By using this website, you consent to the collection and use of your information as described in this policy.

2. What Personal Information We Collect

We may collect personal information including:

• Full name
• Email address
• Phone number
• Property address
• Electricity retailer information
• Electricity usage information
• Roof and property photos
• Solar system preferences
• Information submitted through forms on our website

We may also collect technical information such as:

• IP address
• Browser type
• Device type
• Website usage data
• Cookies and tracking data

3. How We Collect Personal Information

We collect information when you:

• Submit a contact or quote form
• Upload photos or documents
• Book an appointment
• Subscribe to updates
• Communicate with us via email, SMS, or phone
• Interact with our website

We may also receive information from third-party service providers involved in solar system design, quoting, financing, or installation.

4. Why We Collect Your Information

We collect personal information to:

• Provide solar system quotes
• Design solar and battery systems
• Arrange site inspections
• Schedule installations
• Provide customer support
• Process payments
• Comply with regulatory requirements
• Improve our services and website

We may also use your information to send important updates regarding your solar system or installation.

5. Information We Do NOT Sell

Ozenergi does not sell personal information to any third party.

Your personal information is only used for legitimate business purposes directly related to providing solar and electrical services.

6. When We May Share Your Information

Your information may be shared with trusted third parties where necessary to provide services, including:

• Solar system designers and engineers
• Electrical contractors and installers
• Electricity distributors (such as Energex or Ergon Energy)
• Solar rebate administrators
• Equipment manufacturers
• Payment processors
• IT and hosting providers

These providers are required to handle your information securely.

7. Government and Regulatory Requirements

Certain personal information may be required for:

• Solar rebate applications
• Grid connection approvals
• Electrical compliance documentation
• Renewable energy certificate processing

This information may be provided to relevant authorities when required by law.

8. Website Cookies and Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality
• Analyse website traffic
• Understand visitor behaviour

You can disable cookies in your browser settings, although this may affect website functionality.

9. Data Security

Ozenergi takes reasonable steps to protect personal information from:

• Misuse
• Interference
• Loss
• Unauthorised access
• Modification or disclosure

However, no internet transmission can be guaranteed to be completely secure.

10. Accessing or Correcting Your Information

You may request access to the personal information we hold about you.

You may also request corrections if the information is inaccurate or incomplete.

Requests can be made by contacting us using the details below.

11. Marketing Communications

We may occasionally send service updates or relevant information.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link in emails
• Contacting us directly

12. Third-Party Websites

Our website may contain links to external websites.

Ozenergi is not responsible for the privacy practices of third-party websites.

We recommend reviewing their privacy policies separately.

13. Changes to This Privacy Policy

Ozenergi may update this Privacy Policy from time to time.

The latest version will always be published on our website.

14. Contact Information

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Ozenergi Pty Ltd
Queensland, Australia

Email: [email protected]
Phone: 1300 787 074
Website: www.ozenergi.com.au